Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I pre-order an item that is sold out?
Certainly! To reserve the item you are interested in, please get in touch with our dedicated Customer Support. They will be happy to assist you and provide a special link to ensure the item is reserved specifically for you.
Shipping
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship to my country?
Due to shipping carrier limitations or legal restrictions we only ship to the United States at this time.
Will my items come in one package?
To ensure efficient delivery, our shipments are dispatched from multiple warehouses located worldwide. As a result, it is possible that you may receive multiple packages to fulfill your order. Rest assured that each package is carefully prepared and will arrive promptly to complete your order.
Can my order be delivered to a PO box?
Due to the size of certain products such as framed posters and bulkier shipments, national postal operators are unable to accept them. To ensure a seamless delivery, we rely on commercial companies like FedEx. Please note that deliveries to PO Box addresses may not be feasible, so we recommend providing a physical address for a smooth and efficient delivery process.
How long does it take to receive an order?
Please note that orders typically arrive at your doorstep within 5 to 14 days from the date of order placement. However, please be aware that this is an estimated timeframe, as the actual delivery duration may vary due to factors such as customs processing and shipping conditions.
Returns & Exchanges
What is your returns policy?
For a hassle-free return process, we accept new, unwashed garments with tags attached within 30 days of the purchase date, offering full credit – less return shipping. Please note that used, washed, or tag-less garments are not eligible for return.
Where should I mail my authorized return?
For a seamless return process, we kindly request that you reach out to us before returning any items. Once you have received a return authorization, simply mail the item back to the address provided on the shipping label. We appreciate your cooperation and look forward to assisting you with your return.
Return Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mythiclimited.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
